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Frequently Asked Questions

Payments

What payment options do you offer?

All Credit cards/Paypal

Can I pay using PayPal?

Yes

Are the payments secure?

Yes

What currencies do you accept?

All Currencies are accepted


Orders

My coupon isn’t working. What should I do?

You can email support@lionandlambltd.com and we will assist you with this

Can I cancel my order?

As long as the order has not shipped yet. Once the order has shipped cancellation is no longer possible.

Can I change my order?

All changes to your order must be done before it has shipped


Shipping

Do you ship internationally?

Yes

What are my shipping options?

Free shipping, we will choose one of our shipping providers with the quickest delivery time based on your location.

What are the shipping costs?

Free Shipping

How long until I get my delivery?

US shipping is 3-7 business days. All other countries are 10-30 business days; not including processing times of 1-3 days

Will I get a tracking number?

Yes, a tracking number will be emailed to you

How do I know if my order has been shipped?

You will receive a shipping notification via email

Where is my order getting shipped from?

All US orders will be shipped from our California Warehouse. All other countries will vary between our US warehouses or China warehouses


Returns, refunds, exchanges

Can I return the product(s)?

Yes, the product can be returned within 10 calendar days of receiving it and must be in an unused condition and in its original packaging

I received a damaged product. What should I do?

Please contact support@lionandlambltd.com and we will assist you with either a refund or product exchange

I’ve received the wrong product. What should I do?

Please contact support@lionandlambltd.com and we will assist you with this issue.

Can I exchange my product(s)?

Yes, you can exchange your product within 10 calendar days of receiving it. You will be responsible for all shipping costs for the return of the product.

Can I get a refund for my order?

Yes, you can submit a refund request within 10 business days after your order is delivered or 30 business days since your order was placed.

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