Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||3-7 Business days
|Canada, Europe & UK
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lion and Lamb Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lionandlambltd.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What payment options do you offer?
All Credit cards/Paypal
Can I pay using PayPal?
Are the payments secure?
What currencies do you accept?
All Currencies are accepted
My coupon isn’t working. What should I do?
You can email firstname.lastname@example.org and we will assist you with this
Can I cancel my order?
As long as the order has not shipped yet. Once the order has shipped cancellation is no longer possible.
Can I change my order?
All changes to your order must be done before it has shipped
Do you ship internationally?
What are my shipping options?
Free shipping, we will choose one of our shipping providers with the quickest delivery time based on your location.
What are the shipping costs?
How long until I get my delivery?
US shipping is 3-7 business days. All other countries are 10-30 business days; not including processing times of 1-3 days
Will I get a tracking number?
Yes, a tracking number will be emailed to you
How do I know if my order has been shipped?
You will receive a shipping notification via email
Where is my order getting shipped from?
All US orders will be shipped from our California Warehouse. All other countries will vary between our US warehouses or China warehouses
Returns, refunds, exchanges
Can I return the product(s)?
Yes, the product can be returned within 10 calendar days of receiving it and must be in an unused condition and in its original packaging
I received a damaged product. What should I do?
Please contact email@example.com and we will assist you with either a refund or product exchange
I’ve received the wrong product. What should I do?
Please contact firstname.lastname@example.org and we will assist you with this issue.
Can I exchange my product(s)?
Yes, you can exchange your product within 10 calendar days of receiving it. You will be responsible for all shipping costs for the return of the product.
Can I get a refund for my order?
Yes, you can submit a refund request within 10 business days after your order is delivered or 30 business days since your order was placed.